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Wild Duck products are fully warranted to the original owner against defects in materials and workmanship for the lifetime of the product. If a product ever fails due to a manufacturing defect, even after extended use, we will repair the product, without charge, or replace it, at our discretion. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty will be repaired, if possible, for a reasonable rate and a fee will be charged for return shipping.
For warranty evaluation, your product must be returned directly to Wild Duck Warranty Department, 3451 Ellicott Center Drive, Ellicott City Md 21043. Please request a return authorization via email prior to returning any item. Please include your name, address, daytime telephone number, item information and reason for return All shipping to Wild Duck Warranty must be pre-paid and should be insured for your protection. Wild Duck cannot be liable for lost in-bound packages. We recommend that you use UPS or some form of shipping that provides a tracking number when sending the item to us. State law requires that products accepted for repair be clean. Charges will be assessed if cleaning is necessary. This warranty gives you specific legal rights; you may have other rights, which vary from state to state. This warranty policy supersedes all previous warranty policies.
Note: This warranty does not cover Closeout products bought from Wild Duck.
What does "lifetime" mean?
Our products are covered under warranty, to the original owner, for the lifetime of the product. Unfortunately, this does not mean your lifetime. Your Wild Duck bag may not survive to the ripe old age of 70 as this warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use
I bought a "Closeout" product from the Wild Duck website. Is it covered by warranty?
Products sold as "closeout" by Wild Duck are discontinued, special make-up, and slightly blemished items sold at significant discounts. Closeout items are not covered by our Wild Duck warranty.
Are rips and tears covered by warranty?
Rips, tears, burns and holes are not covered under the terms of our warranty policy.
Is normal wear and tear covered by warranty?
We manufacture all of our products to meet our superior standards. However, regardless of how carefully you use, or how well you care for your Wild Duck product, it will eventually begin to show age and wear. The Wild Duck warranty covers defects in workmanship and materials, regardless of the age of the product, but it does not cover normal wear and tear.
Will my Wild Duck product be repaired or replaced?
If your Wild Duck product fails due to a manufacturing or workmanship defect, our first option will be to repair the item, free of charge. If the product is not repairable, or if the cost of repairing the item exceeds the cost of a new one, we will replace it.
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